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Using the Internet and relational database technology, we re-engineer old,
disparate legacy computer programs into integrated, user-friendly systems
aligned with the core missions of our clients. Below is a case study outlining
the details of a project in which our main challenge was organizational
integration. |
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OMNI Safety Risk Management, Inc. (OMNI-SRM) partners with commercial and
industrial businesses to assess and eliminate risk. Their services include
safety and loss control, loss prevention programs, monitoring and review of
claims activities and much more.
OMNI-SRM offers multiple types of coverage to businesses throughout Louisiana,
including workers’ compensation, professional liability, general liability and
property coverage. As new businesses are enrolled by OMNI-SRM, on-site property
inspections are scheduled to detect potential safety hazards so that OMNI-SRM
can make recommendations for improvement. After the initial inspection, OMNI-SRM
conducts follow-up inspections on a set time interval or when claims
are filed due to an accident or injury on site.
Previous procedures at OMNI-SRM required employees to complete lengthy field
inspection reports and then file them with the company’s Loss Control Division
for further analysis and processing. As business grew and the number of
inspections increased, OMNI-SRM realized their labor costs were rising and they
were wasting time with their paper-based system.
Technology Engineers’ was brought in to integrate OMNI-SRM's safety inspection process
while building a more comprehensive risk tracking system for the Loss Control
Division. Our experience in developing web-based systems and relational
databases, as well as our ability to work
closely with management and internal
IT staff, were cited as key factors by OMNI-SRM management in their selection
process.
After a review of the project, Technology Engineers proposed creating a system
that not only scheduled inspections, tracked noncompliance, and generated
customer correspondence, but also incorporated an information asset (database)
to be used for analysis of trends. Vice Chair Melissa Campesi led a group of
OMNI-SRM managers and IT personnel as they worked closely with a team of
Technology Engineers’ analysts, graphic designers and programmers under the
direction of Senior Vice President Bob Antin. Together, this group documented
the requirements of the system, developed prototype Internet forms, created a
relational database and interfaces, and charted a smooth transition into the new
system.
The completed system consolidates and integrates a system of on-site risk
assessments and exposure evaluation surveys used as part of OMNI-SRM’s total
risk management solution. OMNI-SRM employees now work in ONE integrated system,
and their employer database is linked to OMNI-SRM scheduling and email systems.
The innovative system positions OMNI-SRM to handle future growth economically
and efficiently. It meets a specific need of OMNI-SRM by interfacing directly
with the older, legacy systems used to manage its large portfolio of clients.
OMNI-SRM views this system as an investment in an
information asset that will return handsome dividends for many years to come.
Click on an image to view the OMNI RTS Image Gallery.
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We deliver results – exceptional results. We see our clients’ needs in terms of
requirements, processes and final outcomes. With solutions that are advanced,
practical and effective, our clients have come to respect our independence and
value the problem-solving capability we deliver. |
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